Orders & Shipping
Who will be listed as the sender on my shipment?
Your shipment will come from Z Global Logistics, the fulfillment division of Jazwares. This is the company name that will appear on the shipping label when you receive your package
For any further inquiries about your order, please contact customer service.
Can I track my international order?
Yes, all international orders can be tracked. Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package’s journey online with DHL.
* At this time, we are unable to process orders for delivery to Canada.
What is the return policy for international orders?
For international orders, you can return items within 30 days of receipt for a full refund. The items must be in their original condition and packaging. To initiate a return, please contact our customer service team. Refunds are processed in the original form of payment. Please note, shipping fees are non-refundable. For more, please refer to our Returns & Exchanges FAQs.
Our full return policy can be found here.
* At this time, we are unable to process orders for delivery to Canada.
Is free shipping available for international orders?
No matter the size of your order, we do not offer free shipping for deliveries outside the contiguous US.
* At this time, we are unable to process orders for delivery to Canada.
What delivery times can I expect for international orders?
Delivery times can vary based on your order and address. The DHL eCommerce Parcel Direct shipping method usually has an estimated delivery time of approximately 2 weeks, while DHL Express Worldwide typically delivers within about 1 week. Delivery times may be affected during high volume times or holidays, or due to unforeseen carrier or logistical delays. All international orders are aimed to be delivered as quickly and safely as possible.
How much does international shipping cost?
This will be determined based on the contents of your cart and your shipping address, and will be displayed at checkout, where you can choose between two shipping methods: DHL eCommerce Parcel Direct and the expedited option of DHL Express Worldwide.
* At this time, we are unable to process orders for delivery to Canada.
What is considered an international order?
Any order that ships outside of the contiguous US is considered an international order.
* At this time, we are unable to process orders for delivery to Canada.
Which countries do you ship to internationally?
We are pleased to offer shipping to international customers in UK.
* At this time, we are unable to process orders for delivery to Canada.
Do you ship internationally?
Yes, we are pleased to offer shipping to the UK through DHL eCommerce Parcel Direct, with an estimated delivery time of about 3 to 4 weeks, and DHL Express Worldwide, with an estimated delivery time of about 2 weeks. Please note that free shipping is only available for orders shipped within the contiguous United States.
* At this time, we are unable to process orders for delivery to Canada.
Why is my shipment delayed?
Though every reasonable effort will be made for timely fulfillment, ordering by 12/15 does not constitute a binding guarantee for 12/25 delivery. Delays may occur due to inclement weather and unforeseen circumstances.
If your shipment delayed, please contact us through our Help Center so we can assist.